Refund policy

At élie, every piece is made and packed with care. Since we produce in small batches, we kindly ask you to choose your pieces carefully before placing an order. To keep our process thoughtful and minimize waste, all sales are final and we do not offer refunds.

We gladly accept size exchanges within 7 days of receiving your order, subject to availability.

To be eligible for an exchange:

  • Item must be unused, unworn, and unwashed
  • Original tags must still be attached
  • Item must be in its original condition and packaging
  • Exchange request must be made within 7 days of delivery

Please note: We can only accommodate size exchanges for the same item and color, subject to available stock.

How to Request an Exchange

Send us a message at [email/contact] with your order number and the size you'd like to exchange. Once approved, we'll provide the return instructions.

Return shipping costs for size exchanges will be shouldered by the customer.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of receiving your parcel with your order number and clear photos/videos of the item. We’ll be happy to arrange a replacement.

Final Sale Items

Items purchased during sale or promotional periods are final sale and are not eligible for size exchange, unless the item received is defective or incorrect.

A little note from élie ♡
We make thoughtfully, slowly, and in small batches—so every piece has a purpose and nothing is unnecessarily overproduced. Thank you for choosing carefully and helping us make more consciously.